Legal
Privacy, terms and refunds.
Written to be read once and understood. If anything here is unclear, email hello@capibera.com and we will answer in plain language.
Privacy Policy
What we collect and why. To run your audit we collect your name, work email, phone number, the brand being audited, its website and any competitors you name, entered at checkout or in our forms. We use it to field the audit, deliver the report and answer you.
Free checks and messages. When you run a free check or send us a message, we receive the website address you enter, your email if you give one, your message, and your IP address. We use these to run the check, reply to you, keep the free checks fair for everyone and protect the service from abuse. Our servers keep a visit log for the same purposes.
Who handles data for us. Payments are processed by Creem, which acts as merchant of record, so we never see your card details. Email is sent through Resend. Our site, forms and checks run on Cloudflare. To field an audit we send questions that name your brand and competitors to the AI providers whose engines we measure: Anthropic, OpenAI, Google and Perplexity. Our site uses Google Tag Manager to load measurement tools, which can include Google, Meta and Reddit tags; these record page views and actions such as starting checkout, using cookies or similar identifiers.
Your report. Your report is never published, resold, or used as a sample without your written permission. Anonymised aggregate figures may inform published benchmarks; nothing in those figures identifies you.
How long we keep it. Free-check and contact data and visit logs are kept for up to 12 months. Audit records and reports are kept for 24 months so we can re-measure, answer questions and handle refunds. Records that our payment provider or the law requires us to keep are kept for as long as they require.
Your choices. We do not sell personal data. Email you receive from us is limited to what you asked for, plus product updates if you opted in, and every message carries an unsubscribe link.
You may request a copy of your data or its deletion at any time by emailing hello@capibera.com. We respond within 12 hours and complete deletion requests within 30 days.
Terms of Service
What you buy is a measurement and a written report. The Core Audit covers 20 buying-intent questions across four engines with live web search, scored on eight signals. The Full Package adds the source analysis, the three-tier action plan, and a re-audit at 45 days.
Delivery is within 8 business hours (Mon–Fri) of order placement. The brand intake is completed at checkout, before payment.
We do not control the models and we guarantee no placement, score, or ranking in any AI answer. Point gains shown in the action plan are targets built from the gaps each audit finds, labelled as estimates, and never presented as commitments.
The report is yours to use internally without restriction, including with your agency or board. It may not be resold or republished as a commercial product. Findings are accurate as at the fielding date recorded on the cover; engine behaviour changes, which is why we re-measure rather than restate.
Our liability is limited to the amount you paid. Nothing in the report is legal, financial, or investment advice.
Refund & Satisfaction Policy
Capibera commits to delivering your audit within 8 business hours of order placement (Mon–Fri). If we miss this window, you are entitled to a 100% full refund and you keep the report.
If you review the audit and feel it did not reveal new, actionable information about your AI visibility, email hello@capibera.com within 14 calendar days of delivery with a brief explanation. We will issue a complete refund.
Refund guarantees apply to the one-time audit product only. Ongoing retainer or managed services are not covered once implementation work has commenced.
The 45-day re-audit included in the Full Package is part of that purchase. If you refund the package before the re-audit is fielded, the re-audit is cancelled with it. To request a refund, email hello@capibera.com with the brand name on the report.